Help with order placemnet and payments
Billing and payments
and money orders
card charging problems
Sending a Gift
Master Card, Visa, Discover, American Express.
We insist that shopping on a secure site is safer than giving out your credit
card number by fax or telephone, cellular and cordless phones in particular.
Customers must register before making an order. This is to protect the credit
card holder from fraud. The cardholders will be contacted if there is any doubt
that they have not placed the order. To help protect against the use of stolen
credit cards, we use an address verification system (AVS), which means that all
orders over $100 will only be send to the billing address of the credit card.
TshirtMonkey.com reserves the right to manually check all credit card
information provided and contact the credit card holder by email or telephone
and confirm all information needed. Read our
We want our customers to feel comfortable with their
purchase. If for any reason you are dissatisfied with your purchase, we will
assist you with an exchange, merchandise credit, or a prompt refund excluding
shipping cost. In some cases additional shipping charged may applied. Read our
Return Policy for more details.
Customers will be responsible for the shipping cost unless the merchandise is
shipped incorrectly or damaged. If you would like to exchange the size or design
additional shipping charges will be applied.
We gladly accept all major credit cards: Master
Card, Visa, Discover, American Express through Verisign Gateway.
PayPal payment accepted from Registered Customers, and PayPal
provide the same ability to pay for not registered customers as well, money
orders and well canceled cash.
The credit card payment area of our site is
secure as it is protected by the industry-standard Secure Sockets Layer (SSL)
protocol. This means that any information you send us is protected by
encryption. We insist that shopping on a secure site is safer than giving out
your credit card number by fax or telephone, cellular and cordless phones in
particular. Customers must register before making an order.
Checks and money orders:
do not accept Personal Checks. Money Orders only.
cards charge problems:
We process all credit cards by
verifying full billing address and Credit Card Security Code - CSC (3 or 4 digit
number that appears on your credit cardís back side).
If we werenít able to match billing address provided by you to the billing
address on file with your credit card provider we will void your order and money
not will be debited from your account.
If your order will be void by our gateway any charges on your statement from
TshirtMonkey are not debit but pending transactions. We will not receive your
money and our bank refuse to accept your payments. Pending transactions not will
be debited from your account and will be released in 2-5 business days.
Priority To Anywhere In USA: first item Only $4.99, each additional item + $1.
International shipping charges:
Global Priority To Canada $8.50, each additional item +$8.50 however Maximum
Shipment charge per order: $22.00
USPS Global Priority To The Rest Of
The World $12.99, each additional item +$12.99 however Maximum Shipment charge
per order: $30.00
We take pride in
our customer service and your satisfaction is important to us. If an item is in
stock, your order will be processed right away. However, since inventory can
change significantly from day to day, an item may be in stock when you initially
place your order, and be sold out by the time your order is processed. If an
item is temporarily out of stock, we will make every effort to re-stock as soon
as possible. Do to the nature of our business, an order can take from two to
four weeks for delivery. Read more about our
Order not received:
If for some reason you did not received your package within 14 days of your
order being placed - do not panic. In most cases everything is in stock and
orders will be shipped within 7-14 business days of you placing it. If an
item is out of stock, your order could be delayed a few extra days.
Please submit your request to our customer service (please provide your order
number) and we will get back to you in 24 hrs with all available information
regarding your order.
You can purchase a Gift Certificate for your your
family members or your friends. $30; $50; and $70 Gift Certificates available in
hard and electronic format with a unique coupon code.